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I only ship within the UK.

Items up to 2kgs will be sent Royal Mail Signed For at a flat rate of £10.

For anything over that weight, please contact me for postage costs.

Postage to remote areas may cost more.

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I generally dispatch items within 2 weeks of order placement, but this can be up to 5 weeks during busy times.

Returns

Due to the nature of the product being personalised, returns are not accepted unless faulty. In the the event of this happening, do not hesitate to get in touch, and we will do all we can to help rectify the situation.


If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at horsehairfromclaire@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalised items, Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at horsehairfromclaire@gmail.com.